Privacy Policy
Last updated: September 24, 2024
Courrielleur is a service of Cakemail Inc. In this document, the terms "Cakemail", "we", "us" and "our" refer to Cakemail Inc., the company that operates the Courrielleur service.
Welcome!
Welcome to the Courrielleur website at https://www.courrielleur.com (the "Website") which includes all subpages and subdomains, present and future, The Website includes the subdomain https://app.courrielleur.com where a "Client" can access our "Services" to create, launch, and manage online email campaigns using our email marketing platform. You may also be accessing the Services at alternative URLs. We are pleased that you have chosen to visit us and / or use the Website or Services.
Cakemail takes your privacy and security of personal data very seriously. We have provided and will continue to provide a secure environment and this Privacy Policy (the “Policy”) that describes the limited ways your information is used and the limited access to such information. We ask that you read it carefully.
Please note that this Policy deals with personal data of individuals held by Cakemail, and the rights of those individuals relating to their personal data. If you are a Client and are concerned about the treatment of personal data you have collected and submitted through the Services, that is governed by the Data Processing Addendum between you and Cakemail, which you can consult online.
We also invite you to consult our Cakemail Trust Center.
Last updated on September 24, 2024
Summary of this policy
Here are the key elements of this Policy so you can know the important parts right away to make an informed decision about your consent for our collection, use and disclosure of your personal data. By submitting personal data to us via any means, you consent to such collection, use and disclosure. You can find the details in the rest of the Policy.
In the case of the last two items (6 and 7), we have received this personal data about you from a third party, and that third party got the consent directly from you for us to have this personal data.
1. Contact information
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Personal data we collect from you but only with your consent: Your name, email address, and optionally your phone number
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What we do with it: Respond to your inquiry
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Types of third parties we share it with: Companies that provide infrastructure for the Website, and CRM software
2. Newsletter information
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Personal data we collect from you but only with your consent: Your name and email address
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What we do with it: Send you the Cakemail newsletter
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Types of third parties we share it with: Companies that provide infrastructure for the Website and Services
3. Registration information
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Personal data we collect from you but only with your consent: Your name and email address
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What we do with it: Register you for, and communicate with you about, our webinars
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Types of third parties we share it with: Companies that provide infrastructure for the Website, and CRM software
4. Client information
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Personal data we collect from you but only with your consent: Your name, email address, mailing address, and optionally your phone number
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What we do with it: Communicate with you about the Services, allow you to log in to the Services, and assure your conformity with anti-spam laws
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Types of third parties we share it with: Companies that provide infrastructure for the Website and Services, and CRM software
5. Billing information
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Personal data we collect from you but only with your consent: Your credit card information
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What we do with it: Process your payments for paid Cakemail plans
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Types of third parties we share it with: Companies that provide payment processing services
6. User information
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Personal data we collect from you but only with your consent: Your name and email address
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What we do with it: Create an account for you to access the Services
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Types of third parties we share it with: Companies that provide infrastructure for the Services
7. Subscriber information
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Personal data we collect from you but only with your consent: Your name and email address
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What we do with it: Send you emails on behalf of a Client
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Types of third parties we share it with: Companies that provide infrastructure for the Services
A few definitions
Before we get started with the details, here are a few terms we think you should know as you read this Policy.
“Data Protection Laws” refers to the laws that are designed to protect your personal data and privacy in the place where you live. These include:
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The “GDPR”, the European Data Protection Law which stands for “General Data Protection Regulation”, with the official name Regulation (EU) 2016/679 of the European Parliament and of the Council;
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The “UK GDPR” which applies to our activities in the United Kingdom; please note that when this Policy refers only to the “GDPR”, this includes the UK GDPR as applicable;
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“PIPEDA” (Personal Information Protection and Electronic Documents Act), which is the Canadian Data Protection Law that applies to our activities in Canada;
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Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (the “Quebec Privacy Act”) as amended by Law 25, that applies to our activities in Quebec;
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The California Consumer Privacy Act (“CCPA”) as amended by the California Privacy Rights Act which applies to our activities in the United States in certain circumstances;
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Other state privacy laws in the United States, specifically those which are currently in force in Colorado, Connecticut, and Virginia; and
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The A_ustralian Privacy Act 1988_, as amended.
Cakemail is committed to adhering to all these laws, and any other Data Protection laws that apply to us.
“Personal data” – this is information we collect from you or about you and which is defined in the GDPR as “any information relating to an identified or identifiable natural person.” It can be as simple as your name or your email, or something more complicated like an online identifier (usually a string of letters and / or numbers) that gets attached to you. Under PIPEDA, the Quebec Privacy Act and the CCPA, the equivalent concept is “personal information”, which is roughly the same. For example, the Quebec Privacy Act defines “personal information” as “any information which relates to a natural person and allows that person to be identified either directly or indirectly.” Any mention of “personal data” in this Policy will also mean personal information.
About us and contacting us
Cakemail, Inc. (“Cakemail”), who owns and operates the Website and Services, is a Canadian corporation located in the Province of Quebec, Canada, with an office at the address listed below. Where this Policy refers to “Cakemail”, it may refer to Cakemail and / or its affiliates, and their respective officers, directors, employees, agents, partners, principals, representatives, successors and assigns (collectively “Representatives”), depending on the context. Any reference to “we”, “our”, or “us” in this Policy shall also refer to Cakemail. In this Policy anyone who we have personal data about may be referred to as “you”.
Under the GDPR, Cakemail is generally a “data controller”. That means we collect personal data directly from you and determine the purpose and means of “processing” that data. “Processing” is a broad term that means collection, use, storage, transfer or any other action related to your personal data; it is used in this Policy in that way. Sometimes, Cakemail acts as a “data processor” when we get personal data from Clients (the data controllers in that case) and process it on their behalf, for example when using email addresses the Clients collect, and sending emails on their behalf.
Under PIPEDA, Cakemail is an “organization” and under the Quebec Privacy Act Cakemail is an “enterprise”. PIPEDA uses the phrase “collection, use and disclosure” and the Quebec Privacy Act uses “collects, holds, uses or communicates to third parties” as the rough equivalent to the “processing” of the GDPR. When we use “processing” in this Policy, you can substitute either of those phrases.
If you want to ask us anything about what’s in this Policy, or anything else privacy- or data- related, or exercise any of your available privacy rights, you can contact:
Cakemail Privacy and Data Protection Officer [email protected].
or:
**Cakemail Privacy and Data Protection Officer
**4020 Saint Ambroise, #100
Montreal, QC
Canada
H4C 2C7
Your rights
You have the following rights regarding your personal data held by Cakemail, and other privacy rights. Please note that not necessarily all of these rights may be available to you; this depends on the Data Protection Laws where you are located that apply to you. These rights may be exercised without affecting any prices or costs charged by Cakemail, if any. Please note that exercising certain of these rights may affect your ability to use some or all of the Website or Services.
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The right to withdraw at any time your consent for Cakemail to process your personal data;
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The right to have your personal data erased from Cakemail’s records, and to have your name de-indexed if we link to any information about you (which we currently do not);
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The right to access your personal data and any relevant information around its processing and use;
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The right to have a copy of your personal data given to you in an easy-to-read format so that you can transfer it to any data controller or data processor or other third party;
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The right to have your personal data corrected or updated if you believe it is inaccurate or out of date;
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The right to opt out of marketing communications we send you, at any time;
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The right to know whether Cakemail shares your personal data (and if so, who gets it). Please refer to that information elsewhere in this Policy, though you can contact our Privacy and Data Protection Officer if you need additional information or clarifications;
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The right to demand that Cakemail not sell your personal data. Please note that Cakemail does not sell your personal data;
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The right to restrict the processing of your personal data if it is inaccurate or if our processing or use of it is against the law; and
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The right to refuse any marketing or advertising targeted at you by Cakemail.
If you wish to exercise any of these rights, please contact our Privacy and Data Protection Officer at the contact information above, or refer to certain relevant sections further in this Policy.
Personal data collected from you and what we use it for
Cakemail limits the amount of personal data we collect to what is necessary and appropriate for the identified purposes. We will not use or disclose your personal data for purposes other than those for which it was collected, except with your consent or as permitted or required by applicable law.
In the table below, please find all the personal data we may collect from you directly, what we use it for, and the legal basis under the GDPR for us having and processing this personal data. Under PIPEDA, the Quebec Privacy Act, and the CCPA, the legal basis is your informed consent, and by submitting this personal data you acknowledge having granted this consent to Cakemail.
1. Contact information
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Personal Data processed: Your name, email address, and optionally your phone number
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What we use it for (the “purpose” of processing): To respond to your inquiry when you fill out a contact form on the Website
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Legal basis for processing under the GDPR: Your consent in giving us this information
2. Newsletter information
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Personal Data processed: Your name and email address
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What we use it for (the “purpose” of processing): Send you our newsletter
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Legal basis for processing under the GDPR: Your consent in giving us this information
3. Registration information
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Personal Data processed: Your name and email address
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What we use it for (the “purpose” of processing): Register you for, and communicate with you about, our webinars
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Legal basis for processing under the GDPR: Your consent in giving us this information
4. Client information
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Personal Data processed: Your name, email address, mailing address, and optionally your phone number
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What we use it for (the “purpose” of processing): Communicate with you about the Services, allow you to log in to the Services, and ensure your conformity with anti-spam laws when using the Services
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Legal basis for processing under the GDPR: Your consent in giving us this information; performance of a contract between you and us
5. Billing information
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Personal Data processed: Depending on your credit card, this may include the credit card holder name, billing address, credit card number, expiration date, and CVV/CVC number
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What we use it for (the “purpose” of processing): Process your payments for paid Cakemail plans
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Legal basis for processing under the GDPR: Performance of a contract between you and us
Personal data collected about you from third parties and what we use it for
Sometimes we get personal data about you from third parties. This table explains the details about this personal data – what it is, where it came from, what we do with it, and legal basis for us having and processing this personal data under the GDPR. Under PIPEDA, the Quebec Privacy Act, and the CCPA, the legal basis is your informed consent which you gave to the third party who collected it. None of this data comes from publicly-available sources.
1. User information
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Personal data processed: Your name and email address
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Who we get the data from: The Client who wants to create an account for you to use the Services
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What we use it for (the “purpose” of processing): Create an account for you to access the Services
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Legal basis for processing under the GDPR: Performance of a contract
2. Subscriber information
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Personal data processed: Your name and email address
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Who we get the data from: The Client who wants to send you emails as part of their email campaigns
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What we use it for (the “purpose” of processing): Send you emails on behalf of the Client
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Legal basis for processing under the GDPR: Your consent granted to the Client
In addition, to the extent that advertising and analytics identifiers are generated from third parties, these may be considered personal data collected from third parties, and you can find details about those further below in this Policy.
Who we transfer your personal data to
We routinely share some of your personal data with certain types of third parties who are identified in the table below along with what they do with it. Some of those third-party recipients may be based outside your home jurisdiction. If you are in the European Economic Area or the U.K., please see the Transfer of Your Personal Data Outside of the European Economic Area section further down in this Policy for more information including on how we safeguard your personal data when this occurs. If you are in Quebec, please see the Transfer of Your Personal Data Outside of Quebec section further down in this Policy for information on how we safeguard your personal data when this occurs.
If you would like a complete list of the third-party service providers who we use for the various functions described below, please contact our Privacy and Data Protection Officer at the contact information further above in this Policy. Please note that depending on the circumstances, we may refuse to provide you certain information, to protect our legitimate business interests.
1. Contact information
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Who we transfer it to: Companies providing technical infrastructure for the Website, such as Amazon Web Services (AWS); Companies that provide CRM services, such as Freshsales
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What they do with it: Store the information so that we may retrieve it to respond to your inquiry when you fill out a contact form on the Website
2. Newsletter information
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Who we transfer it to: Companies providing technical infrastructure for the Website
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What they do with it: Store the information so that we may send you our newsletter, as further detailed in the Email Communications section below
3. Registration information
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Who we transfer it to: Companies providing technical infrastructure for the Website; Companies that provide CRM services, such as Freshsales
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What they do with it: Store the information so that we may retrieve it to use it for registering you for a webinar and communicating with you about a webinar
4. Client information
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Who we transfer it to: Companies providing technical infrastructure for the Website
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What they do with it: Store it so that we may retrieve to perform the processing described above
5. Billing information
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Who we transfer it to: Payment processing companies, such as Stripe
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What they do with it: Process your payments for paid Cakemail plans
6. User information
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Who we transfer it to: Companies providing technical infrastructure for the Website
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What they do with it: Facilitate your logging-in to the Services
7. Subscriber information
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Who we transfer it to: Companies providing technical infrastructure for the Website
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What they do with it: Store it so that we may retrieve it to send you emails on behalf of the Client
8. Advertising identifiers
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Who we transfer it to: Companies that provide online advertising networks, such as Google
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What they do with it: Show you ads for Cakemail and the Website and Services when you are on the internet, as further detailed in the Cakemail Advertising section below
9. Analytics identifiers and related information including IP address
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Who we transfer it to: Companies that provide data analytics for the Website and Services, such as Google Analytics and the other programs listed in the Limited Gathering of Information section below
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What they do with it: Provide us with analytics about the Website and Services Users, and how the Website and Services are used, and to trace fraudulent activities if necessary, as further detailed in the Limited Gathering of Information section below
Other limited circumstances when we may transfer your personal data to third parties
In addition to the regular sharing of personal data with third parties as described in the previous section, we will share personal data with third parties under the following limited circumstances.
We may share your personal data with law enforcement or other public authorities if: (1) we are required by applicable law in response to lawful requests, including to meet national security or law enforcement requirements; (2) if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, fraud, or situations involving potential threats to the safety of any person; or (3) if we believe it is necessary to investigate, prevent, or take action regarding situations that involve abuse of the Website or Services infrastructure or the Internet in general (such as voluminous spamming or denial of service attacks).
We may also share personal data: (1) to a parent company, subsidiaries, joint ventures, or other companies under common control with Cakemail (in which case we will require such entities to honour this Policy); (2) if Cakemail merges with another entity, is subject to a reorganization, sells or transfers all or part of its business or assets (in which case we will require such entity to assume our obligations under this Policy, or inform you that you are covered by a new privacy policy).
We will never share your personal data with other third parties except under these circumstances. We do not sell or rent your personal data to any third party for direct marketing purposes or any other purpose.
Sensitive personal information
We do not collect any of what the Data Protection Laws consider sensitive personal information from you when you use the Website or Services, unless you voluntarily submit it to us, which we encourage you not to do.
Email communications and compliance with anti-spam laws
Cakemail manages our own mailing list and sends out our own newsletter. Your newsletter information is only used to send out newsletters; we do not use this personal data for any other purpose, and will not transfer or sell your newsletter information to any third party.
You may unsubscribe from the mailing list and stop receiving the newsletter at any time, by following the link at the bottom of Cakemail newsletters. Other types of emails, such as transactional, relational, and other emails related to the payment for paid Cakemail plans or your account will not have an opt-out option as they are necessary for the use of the Services.
Cakemail’s practices in regards to its email are designed to be strictly compliant with anti-spam laws, including but not limited to the law unofficially called “CASL”, or Canada’s Anti-Spam Law (S.C. 2010, c. 23) and the American CAN-SPAM Act of 2003. If you believe you have received email in violation of these laws, please contact our Privacy and Data Protection Officer using the contact information further up in this Policy.
Cakemail advertising and opting out
Cakemail is continuously evaluating and modifying our use of various advertising networks, which may change from time to time. In this section you will find all the advertising networks that Cakemail currently uses and instructions for opting out of them. You may also opt out or decline such advertising by refusing or deleting the appropriate cookie, as described further in this Policy. We will always update this Policy if we use additional advertising networks.
Generally, these ad networks work by delivering you advertisements that will be of particular interest to you when you use their websites, apps, or services, based on your browsing and activity history interacting with the Websites and Services. Certain advertising networks use your email address that you submit to us to match your profile in order to better target the advertising to your preferences, called email retargeting.
The table below identifies the advertising networks we currently use, as well as links and instructions on opting out. By visiting the Websites or using the Services or submitting your email address to us you consent to our advertising to you in this manner, understanding that you can opt out any time, or refuse or delete the cookie (as described below) which will prevent such advertising.
1. Google Ads
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Advertising network: Google Ads
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Link(s) and instructions to opt out: Adjust your Google ad settings or use the WebChoices online opt-out tool.
2. Facebook Custom Audience
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Advertising network: Facebook Custom Audience
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Link(s) and instructions to opt out: Adjust your Ad Preferences settings while logged in to Facebook
3. LinkedIn Advertising
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Advertising network: LinkedIn Advertising
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Link(s) and instructions to opt out: Follow LinkedIn's instructions or use the WebChoices online opt-out tool.
Limited gathering of information for statistical, analytical and security purposes
Cakemail automatically collects certain information using “Third-Party Analytics Programs” such as Google Analytics to help us understand more about our site visitors and Services Users and how they use the Website and Services, but none of this information identifies you personally, except via an alphanumeric string. For example, each time you visit the Website or Services, we automatically collect (as applicable) your IP address, browser and computer or device type, access times, the web page from which you came, the web page(s) or content you access, and other related information. We use information collected in this manner only to better understand your needs and the needs of Website visitors and Services Users in the aggregate. Cakemail also makes use of information gathered for statistical purposes to keep track of the number of visits to the Website and Services, the specific pages on the Website and Services, and users with a view to introducing improvements to the Website, Services and our activities.
We also use certain Third-Party Analytics Programs to monitor and analyse performance of the Services generally.
Your IP address and other relevant information we collect using the Third-Party Analytics Programs may be used in order to trace any fraudulent or criminal activity.
Tracking technology ("Cookies") and related technologies
Cakemail uses tracking technology (“cookies” and related technology such as tags, pixels and web beacons) on the Website and Services and in emails. Cookies are small text files placed on your computer or device when you visit a website, in order to track use of the site and to improve the user experience by storing certain data on your computer. By visiting or using the Website or Services you agree to their use, but only if you explicitly consent to such use, according to the cookie banner presented to you when you visit the Website.
Specifically, we use cookies and related technologies for the following functions:
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To facilitate online advertising, as described above in this Policy;
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To provide general internal and user analytics and to conduct research to improve the content of the Website and Services, and monitor the performance of the Services, using the Third-Party Analytics Programs as described above in this Policy;
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To facilitate your logging in to the Services;
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To facilitate payment processing;
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To track information about emails you receive, for example whether you opened it or clicked on any links in it; and
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To assist in identifying possible fraudulent activities.
To view a full list of the specific cookies used in the Website and Services, please read the Cakemail Cookie Policy.
Please note that deleting or refusing cookies may reduce your user experience on the Website or Services. Furthermore, deleting cookies may prevent certain functions from working at all.
How we protect your personal data
We have implemented strict technical and organisational procedures for ensuring that, by default, only personal data which are necessary for each specific purpose of the processing are processed by us. These procedures prevent your personal data from being lost; or used or accessed in any unauthorised way.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable supervisory authority of a suspected data security breach where the Data Protection Laws requires us to do so, and within the time frame required by the applicable Data Protection Law.
Cakemail uses only industry best practices (physical, electronic and procedural) in keeping any data collected (including personal data) secure. In addition, we use third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to operate the Website, and these third parties have been selected for their high standards of security, both electronic and physical. For example, Cakemail uses vendors such as Amazon Web Services (AWS), a recognized leader in secure data and other vendors who have very strict security protocols, for hosting of the Website, Services and related data, and collection and storage of data including personal data.
Finally, all information, including personal data, is transferred with encryption using Secure Sockets Layer (“SSL”) or Transport Layer Security (“TLS”), robust security standards for Internet data transfer and transactions. You can use your browser to check Cakemail’s valid SSL security certificates on the Website and in the Services.
Internal procedures and policies
In addition to the measures to protect your personal data described in the previous section, we have drafted and implemented certain internal procedures and policies regarding personal data, including the following:
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A framework for the keeping and destruction of the personal data, including where we may keep anonymized data;
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Defining and describing the roles and responsibilities of the members of Cakemail personnel throughout the life cycle of the personal data;
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A process for dealing with individual complaints and requests for personal data and exercising of the individual’s rights under Data Protection Laws; and
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A management and IT policy and procedure for addressing potential data breach incidents involving personal data in the custody of Cakemail. This policy provides detailed steps Cakemail will follow in the event of a data breach, including cooperation with the relevant privacy supervisory authorities.
Transfer of your personal data outside of the European Economic Area (EEA) and the U.K.
For our European users, we endeavour to keep your personal data inside the EEA or the U.K. (as applicable).
Certain of our data processors (and Cakemail) are in other countries where your personal data may be transferred. However, these countries are limited to countries with particular circumstances that protect your data, specifically:
- Canada. We transfer personal data to our operations in Canada, but Canada has been determined to have an “adequate level of protection” for your personal data under European data protection law.
- The United States. Your personal data is only transferred to companies in the United States that: (1) have signed agreements with us or have informed us that they are GDPR-compliant; and (2) have concluded the Standard Contractual Clauses for the transfer of personal data outside the EEA and the U.K..
That’s it! You have the right, however, to refuse to have your data transferred outside the EEA or the U.K. Please contact our Privacy and Data Protection Officer to make that request. Please note that making this request may prevent you from being able to use certain portions of the Website or Services.
Transfer of your personal data outside of Quebec
For our Quebec Users and visitors, we endeavour to keep your personal data in Quebec. However, certain of our third-party service providers are in other provinces or countries where your personal data may be transferred. When this happens, we do the following to safeguard your personal data:
- We will perform what the Quebec Privacy Act calls an “Assessment of the privacy-related factors” (what is generally called a “Privacy Impact Assessment,” or “PIA”) prior to the personal data leaving Quebec. If the PIA does not meet our standards and the standards required by the Quebec Privacy Act, we will not transfer your personal data to such a service provider; and
- If the PIA allows us to transfer the personal data to such a service provider outside Quebec, we will sign what is generally called a “Data Processing Agreement,” or DPA, with the service provider, which protects the person data transferred to them and limits their use of it to what we have contracted with them to do. This DPA will adhere to the requirements of the Quebec Privacy Act.
Supervisory authorities and complaints
If you are in the EEA or the U.K., under the GDPR you have the right to make a complaint to the appropriate supervisory authority. If you are not satisfied with the response received or the actions taken by our Privacy and Data Protection Officer, or if you would like to make a complaint directly about Cakemail’s data practices, we invite you to contact the supervisory authority in your country.
If you are in the U.K., you should contact the Information Commissioner’s Office (ICO) who is the supervisory authority. The information to contact the ICO is available on their website, including contact by phone (0303 123 1113 in the UK) and mail (Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF). If you are in France, you should contact the Commission Nationale de l'Informatique et des Libertés (CNIL) which is the supervisory authority there. Their contact information for the CNIL is available on their website.
The full listing of all Data Protection Authorities (the supervisory authorities) across the EEA is available at the website for the Data Protection Authorities contact information.
If you are in Canada and you are not satisfied with the response received or the actions taken by our Privacy and Data Protection Officer, you can make a complaint to the Office of the Privacy Commissioner of Canada. Instructions to file a formal privacy complaint to the Office of the Privacy Commissioner are available online. If you are in Québec, you can make a complaint to the Commission d’accès à l’information, with the instructions for contacting them on the "nous joindre" section of their website.
In California you can make a complaint to the California Privacy Protection Agency, using the complaint form on their website.
Data retention and anonymization
Your personal data will only be kept for as long as it is necessary for the purpose needed for that processing. For example, we will retain your Client information for as long as you need to have an account with us to use the Services; if you cease to be a Client, we will delete your Client information.
We may have to keep your data for a longer period of time to satisfy our requirements under any applicable law including anti-spam laws, or to protect our legal interests, notably to curb abuse and prevent clients who have been terminated for violating Cakemail policies from signing up for the Services again .
In some cases, where permitted by the Data Protection Laws, we may keep personal data that has been anonymized, for our legitimate business purposes.
Automated decision-making
Cakemail does not use any automated decision-making processes with regard to your personal data in providing the Website or Services. To a very limited extent, Cakemail tailors your experience using the Services based on certain analytics and behavioural programs, but these are not related to your personal data.
Children’s privacy statement
The Services are only intended for persons who are 18 years old for a resident of a Canadian province or 21 years old for a resident of a state in the U.S., or the age of majority in any other country.
The Data Protection Laws have various age limits as to the minimum age required for us to hold personal data about an individual. We do not knowingly collect any personal data from a child under those minimum ages. If we become aware that we have inadvertently received personal data from a person under the minimum ages through the Website or Services, we will delete such information from our records.
Changes to this privacy policy
The date at the top of this page indicates when this Policy was last updated. Every now and then, we will have to update this Policy, and we will update it no less than once every 12 months. You can always find the most updated version at this URL, and we will always post a prominent notice on the Website if we make significant changes, and use reasonable efforts to contact you if we have your contact information, for example if you are a Client or User.
Thanks for reading! Please keep your personal data safe; we are committed to do the same.